FAQs
Ordering & Refund
I haven't received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
I received my order after getting a refund. What can I do?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
When will I receive my order?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
